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QUESTIONS
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ANSWERS
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How can I tell if my fan
is subject to the recall?
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This website, or the
automated recall line (1-800-984-3311), will walk you through the
identification process. Generally, there are date codes and model numbers on
the bottom of the fan. Only certain models manufactured between 1999 and 2001
are affected.
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What corrective action
is Lasko taking to address the recalled products?
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Once you have gone
through the identification process on the website or automated recall line, and
it is determined that your fan is or may be affected, you will complete the on
line registration form at the end of the identification process (or record your
registration information on the recall line) to receive a free "plug-in" fan
protection cord adapter.
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What is the "fan
protection cord adapter" that Lasko is providing to consumers who have affected
fans?
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The fan protection cord
adapter (pictured below) is a safety device that is designed to cut off
electric current to the fan if a small nonreplaceable fuse in the plug detects
a potentially hazardous electrical fault in the fan's motor or power supply.
The fan protection cord adapter consists of a short cord with a specially
designed locking female plug on one end and a patented fused plug on the other.
Once you have plugged the fan protection cord adapter onto your fan's power
cord it is permanently connected. click here to view
the installation instructions for the fan protection cord adapter
(Acrobat Reader is required to view PDF files.
Need Adobe Acrobat? Download it free.
Click here.)
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What if I
can't find any identification markings on the bottom of my fan or they have
been removed?
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First
confirm that your fan is a Lasko, Air King, Galaxy or specified GE fan and that
it is identifiable as one of the fans pictured in the first screen of the Lasko
recall website (or described in the opening sections of the automated recall
line). If you believe that your fan is one of the affected models but can't
determine the date of manufacture, simply click on the "can't determine"
response where applicable. If there is uncertainty as to whether your fan is
affected, you will be asked to register to receive a fan protection cord
adapter.
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Is it safe
to install a fan protection cord adapter on my fan if it was manufactured
before or after the dates subject to the recall?
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Yes. The
fused safety plug on the end of the fan protection cord adapter is compatible
with earlier or later models of the same style fans that are subject to the
recall. The fan protection cord adapter should not be used with any heater,
high velocity fan or any other type or other manufacturer's products, as the
fuse may open rendering the product unusable since once attached, the fan
protection cord adapter cannot be removed without potentially damaging the
original plug or power cord.
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What if my
fan stops working any time after the fan protection cord adapter is installed?
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You should
replace the fan, as the fused plug on the fan protection cord adapter may have
opened because it detected a potentially dangerous electrical fault in the fan
motor or power supply.
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Should I
order another fan protection cord adapter to replace the one that opened, or
should I remove it?
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No. The
fuse in the plug of the fan protection cord adapter is designed to open if a
potentially dangerous electrical fault is detected and should never be replaced
or removed once the fan fails to operate. Any attempt to remove the fan
protection cord adapter after installation will cause damage to the original
plug due to the locking mechanism in the female cord adapter. Any attempt to
use the fan without the fan protection cord adapter may create a potential fire
hazard.
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If my fan
quits operating at any time after installing the fan protection cord adapter,
am I entitled to receive a free replacement fan?
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No. Fans
subject to the recall were sold more than two years ago and are therefore no
longer under the original one or two year warranty.
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How long
will it take to receive my fan protection cord adapter after I register?
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Upon
successful registration on the website, you will receive an immediate
confirmation and an estimated time of delivery. Generally, please allow 4-5
weeks for delivery.
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If my fan
is subject to the recall, should I use it until I receive my fan protection
cord adapter?
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No. Do not
use any affected fan until the fan protection cord adapter has been properly
installed.
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